ANALYSIS OF SATISFACTION AND THE STUDENTS’ REQUIREMENTS TO THE LEVEL AND QUALITY OF SERVICES OF HIGHER EDUCATIONAL INSTITUTION AS THE ELEMENT OF ORYOLGIET QUALITY MANAGEMENT SYSTEM (QMS)

Abstract

The basis of competitive advantage of an organization in the market is its system of management and production perfection. QMS availability means the ability to satisfy consumers’ requirements, requirements of the state and the requirements of the organization to its own activity. The analysis of consumers’ requirements and satisfaction refers to the basic QMS processes. In the article on the basis of the factual information analysis the conclusions are made concerning the satisfaction of internal consumers of services OryolGIET andconcerning their basic requirements.